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Powering Together Privacy Notice

Last updated: 4th August 2025

We are Centre for Energy Equality LTD, registered in the UK (company number 13530142). We run Powering Together with a number of Project Partners; Northern PowerGrid, Cambridge Consultants, Pure Leapfrog, South Yorkshire Housing Association, Durham Energy Friend, South Yorkshire Mayoral Combined Authority and Fairer Warmth.

We are responsible for your personal data. This means we decide how your information is collected, used, and stored. We are registered with the ICO (Information Commissioner’s Office) under number ZB469793.

This notice explains how we handle your personal information when you use our website or services.

What information we collect and why

The information we collect depends on how you use PoweringTogether.com.

1. If you just browse our website

  • What we collect: We may collect data using cookies or other tracking technology. These are small text files on your device (like your computer or phone) when you visit our website.

  • Why we collect it: Cookies help us understand how our website is used and make it work better. We will ask for your consent for non-essential cookies.

  • More information: Please see our separate cookie notice for full details.

2. If you Register Your Interest in Our Trial

  • What we collect: Your first name, last name, and email address, property address and phone number, if you have any low carbon technologies at your property, if you have a smart meter at your property.

  • Why we collect it: To contact you and assess eligibility for the project trial.

  • Legal reason: We do this with your consent and to take steps towards a contract with you.

  • How long we keep it: 7 years.

3. If you successfully sign up to the Project Trial and use our Fairer Warmth product

  • What we collect:

    • Your first name, last name, email address, phone number, property  address,

    • Financial information (like home purchase price, income, and benefit entitlement). Bank details, to pay you for your participation in our trial.

    • Other information needed for support options, grants, and benefits.

    • Health-related data (information about disabilities or vulnerabilities). This is "special category data" which has extra protection.

    • Smart meter data

  • Why we collect it:

    • To give you energy-saving advice and information on grants and benefits for your property and household.

    • To offer tailored financial and non-financial support for your home energy use.

    • To help optimise your energy usage during the trial

    • To calculate the rewards we can provide you for smart energy usage

    • To carry out research and analysis on energy use, EPC ratings, grant eligibility, and fuel poverty.

    • To operate our website and application, and let you use our services.

    • To provide customer support and answer your questions.

    • To assess eligibility for grants and provide tailored support, including referrals.

    • To assess suitability to access homes and safeguard vulnerable people.

  • Legal reason:

    • For most data: We use it with your consent, to perform our contract with you, and for our legitimate business interests.

    • For health-related data: We use your explicit consent or because it's necessary for substantial public interest (e.g., regulatory requirements, preventing unlawful acts).

  • How long we keep it: 7 years.

Understanding our legal reasons for using your data

We can only use your personal data when the law allows us to. This is called a "legal basis."

  • Consent: You have given us your permission to use your data for a specific purpose. You can withdraw your consent at any time.

  • Legitimate Interests: We use your data for our business interests, as long as it does not override your privacy rights.

  • Legal Obligation: We use your data when we have a legal duty to do so.

  • Performance of a Contract: We use your data to provide a service you've asked for or to prepare for a contract with you. If you don't give us necessary information, we might not be able to provide the service.

  • Explicit Consent: For sensitive "special category data" (like health data), you give us clear and specific permission.

  • Substantial Public Interest: For sensitive data, we may use it where it's necessary for important public reasons.

Who we share your information with

We work with other organisations, such as our above listed Project Partners, to help us deliver our services and keep your data safe. We share your personal data and special category data with them when necessary.

We have agreements in place to make sure they protect your data.

We may share your data with:

  • Local Authorities

  • Community Organisations

  • Survey Providers

  • Retrofit Providers

  • Equipment Providers

  • Organisations that manage grants and provide other energy-related support.

All these providers are in the UK. When we share your data with them, they also become responsible for protecting it.

Sometimes, we may have a legal duty to share your information with other organisations, like the police. We might not always be able to tell you when this happens, but we only share it if the law allows.

How we protect your information

We use appropriate technical and organisational measures to keep your information safe from unauthorised access, loss, or damage. If your data is sent outside the UK, we make sure it has the same level of protection.

How long we keep your information

We only keep your personal data for as long as we need it for the purposes we collected it, or to meet legal, accounting, or reporting requirements. As a general rule, we keep your data for 7 years.

Your data protection rights

You have important rights over your personal data under UK GDPR:

  • Be informed: Know how your data is used.

  • Access: Ask for a copy of the personal information we hold about you.

  • Correction (Rectification): Ask us to correct any inaccurate or incomplete information.

  • Deletion (Erasure): Ask us to delete your personal information in certain situations.

  • Object to processing: object to us using your personal information in certain situations.

  • Restrict processing: Ask us to temporarily stop using your personal information in certain situations.

  • Data portability: Ask us to move your personal information to you or another organisation.

  • Withdraw consent: If we rely on your consent to use your data, you can withdraw it at any time.

We usually respond to these requests within one month.

Contact us (Data Protection Officer)

If you have questions about this privacy notice, our data practices, or want to use your rights, please contact our Data Protection Officer:

  • By Post: DataCo International UK Limited, Suite 1, 7th Floor, 50 Broadway, London, SW1H 0BL

  • By Email: privacy@dataguard.co.uk

  • By Phone: +442035146557

Complaints

If you are unhappy with any part of this privacy notice, or how your personal data is being processed, please contact our Data Protection Officer first at contact@cee-uk.com

If you are still not happy, you have the right to complain to the Information Commissioner’s Office (ICO). The ICO is the UK's authority for data protection.

You can contact them:

Changes to this privacy notice

We may update this privacy notice. The latest version will always be available on this page.

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